Frequently Asked Questions
Everything you need to know about our handcrafted spirits.
Where is Silent Pool Gin produced?
Every bottle of Silent Pool Gin is handcrafted and bottled at our distillery located on the Albury Estate in the Surrey Hills, right next to the legendary Silent Pool.
What is the standard delivery time for orders?
Standard shipping typically takes 3-5 working days. We also offer express delivery options at checkout for those who need their spirits sooner.
Can I return a bottle if I change my mind?
We accept returns within 14 days of delivery, provided the bottle remains sealed, unopened, and in its original packaging. Please contact our support team to initiate a return.
Do you offer international shipping?
Currently, we ship to a select number of countries. Please check our shipping policy page or the checkout dropdown menu to see if your location is available.
Is Silent Pool Gin suitable for vegans?
Yes, our core range, including the original Silent Pool Gin, is vegan-friendly as we do not use any animal-derived products in our distillation process.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.